Straight answers about what we do, what we don't do, how we work, and how we protect your clients' information.
No. CounselWorks is not a law firm and does not practice law. We are an operations and drafting support service that works exclusively with licensed attorneys. We do not provide legal advice, legal conclusions, or attorney-client relationships with your clients.
Only with explicit attorney authorization and within a defined, scoped protocol. We do not initiate client contact independently. Any client-facing communication templates are reviewed and approved by the supervising attorney before use.
We provide research authority packets — structured compilations of relevant authorities with verification flags — not legal advice or case strategy. The attorney determines how, whether, and to what extent research is used. All research output is labeled for attorney review and verification.
We work exclusively with licensed attorneys and law firms. Our primary market is California litigation practices — personal injury, civil litigation, employment, and similar practice areas — with additional clients in other U.S. jurisdictions.
Yes, with attorney authorization. We can coordinate with designated firm personnel under the supervising attorney's direction. All work product flows through attorney-designated channels and requires attorney sign-off before use.
Standard turnaround is 48 hours for most deliverables. Intake processing targets 24 hours. Complex drafts and multi-document litigation packages target 72 hours. Rush processing is available by arrangement. Timelines are confirmed at engagement for each project.
Every deliverable passes a defined QA checklist before delivery: draft labeling confirmed, citations flagged, risk issues noted, structural gaps identified. We do not deliver raw output. The attorney receives a flagged, reviewed draft — not unreviewed material.
One round of revision is included in the standard scope. Revisions beyond scope are available at agreed rates. We track all revision cycles in the activity log for your records.
All engagements begin with a signed NDA. Matter information is shared only as needed for the specified scope. We do not retain matter files beyond the engagement and use encrypted transfer protocols. See our Security page for full details.
Our core expertise is in civil litigation support — personal injury, employment, business disputes, and similar litigation-heavy practice areas. We can support other practice areas for administrative and intake functions. Contact us to discuss your specific practice area.
Standard onboarding is 3–5 business days from NDA execution. This includes a workflow review call, template configuration, communication protocol setup, and confirmation of your first delivery. We do not begin work until onboarding is complete.
Monthly plans require 30 days' notice to cancel. We do not require multi-year contracts. Annual arrangements are available at a discount for firms with consistent volume needs.
A 30-minute structured conversation covering your current workflow, volume, pain points, and operational goals. We assess fit and recommend a service tier. No commitment is required and no information is shared before NDA execution.
Schedule a no-commitment discovery call. We welcome detailed questions about our process, security posture, and fit with your practice.
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